You can return any product within 14 days of receiving your order, as long as the items are unopened, unused, and in their original packaging.

Most packages include a return shipping label. If not, email us at help@mensroomaustralia.com , and we’ll send you a digital return label to print and attach to your package.

Customers are responsible for covering the cost of return shipping.

Once we receive and inspect your return, your refund will be processed within 10 business days to the original payment method used at checkout.

Standard delivery within Australia takes approximately 5–7 business days, after 1–2 business days of handling time. Total delivery time is 6-9 business days.

Yes. We offer free shipping within Australia via Australia Post and Fastway.

You can request a change within 24 hours of placing your order. After your order has shipped, changes are no longer possible.

If your package arrives damaged, please contact our customer service team at help@mensroomaustralia.com . We will either send you a replacement product or provide a full refund.

Once your order is shipped, you’ll receive a tracking number by email. You can use it to track your delivery in real time on our tracking page .

We accept all major credit and debit cards, along with secure payment options such as Apple Pay, Google Pay, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, and Shop Pay.

Yes, you can cancel your order before it has been shipped. Please contact us as soon as possible at help@mensroomaustralia.com . If your order has already been dispatched, you may return it according to our return policy.

You can reach us via email at help@mensroomaustralia.com , through our contact form , or by phone at +86 178 4461 0409 (Mon–Fri, 9:30 AM – 5:00 PM GMT+10 ).