Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal Period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: a natural person not acting in the exercise of a profession or business and entering into a distance contract with the trader;

  • Day: calendar day;

  • Long-Term Transaction: a distance contract relating to a series of products and/or services for which the delivery and/or purchase obligation is spread over time;

  • Durable Medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;

  • Right of Withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person offering goods and/or services to consumers at a distance;

  • Distance Contract: an agreement concluded using a system organized by the entrepreneur for the distance sale of products and/or services, where only one or more means of distance communication are used until the conclusion of the agreement;

  • Means of Distance Communication: methods that can be used to conclude a contract without the consumer and entrepreneur being simultaneously in the same room;

  • General Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Email: help@mensroomaustralia.com

  • Contact Form: https://mensroomaustralia.com/pages/contact

  • Company Name: Thoskav LTD

  • Tax Registration Number: 15972408

  • Support Hours: Monday to Friday, 9:30 AM – 5:00 PM

  • Customer Service Phone: +86 178 4461 0409

  • Company Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom

Article 3 – Applicability

These general conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer, including every order.

Prior to the conclusion of a distance contract, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the general terms can be accessed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the text of these terms will be made available electronically in such a way that the consumer can store it on a durable medium. If this is not possible, the entrepreneur will state where the terms can be viewed electronically and that they will be sent free of charge by request.

If specific product or service terms apply in addition to these, the above rules apply accordingly, and in case of conflicting terms, the consumer may rely on the most favorable condition.

Should any provision of these terms be wholly or partially invalid or void, the agreement and remaining provisions shall remain in effect. The invalid clause shall be replaced by a valid one as close as possible in intent.

Unforeseen situations must be assessed “in the spirit” of these conditions. Any ambiguity will also be interpreted “in the spirit” of the text.

Article 4 – The Offer

If an offer is limited in duration or subject to conditions, this will be stated explicitly.

The offer is non-binding. The entrepreneur may modify or adjust the offer.

Descriptions are accurate and complete enough for consumers to assess. Images used represent products/services truthfully. Obvious errors or mistakes do not bind the entrepreneur.

All images, specifications, and data are indicative and cannot lead to compensation or cancellation.

It will be clear what rights and obligations come with acceptance, particularly:

  • Price (excluding customs and import VAT, which are borne by the customer);

  • Shipping costs;

  • Contract formation process;

  • Applicability of withdrawal;

  • Payment, delivery, and fulfillment method;

  • Offer validity or guaranteed price period;

  • Communication costs beyond basic rates;

  • Whether the contract is archived and accessible;

  • How consumers can correct errors before placing orders;

  • Other languages available;

  • Codes of conduct;

  • Minimum contract duration if applicable;

  • Optionally: sizes, colors, materials.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the associated conditions.

If accepted electronically, the entrepreneur will confirm receipt without delay. The consumer may cancel until confirmation is received.

The entrepreneur will take appropriate technical and organizational steps to protect electronic data and payment.

The entrepreneur may assess the consumer’s ability to meet payment obligations and other relevant facts. If justified, the entrepreneur may decline the order or attach special conditions.

The entrepreneur will provide the consumer with:

  • Contact address for complaints;

  • Conditions for withdrawal or indication of exclusion;

  • Warranty and after-sales service info;

  • All information from Article 4(3) if not already provided;

  • Termination conditions if duration exceeds one year.

Contracts are subject to the availability of the product.

Article 6 – Right of Withdrawal

Consumers may cancel the contract within 14 days of receipt without giving reasons.

During this period, consumers must handle the product and packaging carefully and only inspect it as needed to assess their decision.

To withdraw, the consumer must notify the entrepreneur in writing within 14 days and return the product within another 14 days. Proof of return (e.g., tracking) must be provided.

If not declared or returned in time, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

Any payments already made will be refunded within 14 days after withdrawal, provided the product is received or proof of return is supplied.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal may be excluded for:

  • Custom-made products;

  • Personalized items;

  • Non-returnable or perishable items;

  • Price-dependent market fluctuations;

  • Newspapers and magazines;

  • Unsealed audio/video/software;

  • Unsealed hygiene items.

It may also be excluded for services:

  • Accommodation, transport, catering, or leisure on a specific date;

  • Services that begin with the consumer’s explicit consent before the withdrawal period ends;

  • Betting and lotteries.

Restocking Policy:
Returns may incur a 15% restocking fee. This can be deducted from the refund or billed separately. Contact the company beforehand. The company may refuse or delay returns if the item is damaged, used, or not in original packaging.

Article 9 – Price

Prices will not increase during the offer’s validity unless due to VAT changes.

Variable pricing is allowed for items subject to market fluctuations, with this clearly indicated.

Price increases within 3 months are only allowed if based on law. Beyond 3 months, increases must allow the consumer to cancel.

For non-EU deliveries, VAT is not charged by the entrepreneur. Any import VAT is collected by postal or courier services.

The entrepreneur is not liable for typographical or pricing errors.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that goods/services conform to the contract, product specs, and applicable laws.

Any additional manufacturer/importer warranties do not affect legal consumer rights.

Defects or incorrect deliveries must be reported within 14 days. Items must be returned in original packaging and new condition.

Warranty matches manufacturer’s term. The entrepreneur is not liable for inappropriate usage or advice.

Warranty is void if:

  • The consumer or third party alters or repairs the product;

  • The item is misused or handled improperly;

  • The defect is due to regulations imposed by authorities.

Article 11 – Delivery and Execution

The entrepreneur will handle orders with care.

Delivery address is as provided by the consumer.

Orders are delivered promptly, within 30 days unless otherwise agreed. Delays are communicated within this period. The consumer may cancel for a full refund.

If delivery is impossible, a substitute may be sent, with clear notice. Substitutes are also eligible for return at the entrepreneur’s cost.

The entrepreneur bears risk until the product is delivered to the consumer or their designated representative.

Article 12 – Duration Contracts: Termination and Renewal

Termination

The consumer may terminate indefinite contracts at any time with up to 1 month’s notice.

Fixed-term contracts may be terminated at the end of the term with up to 1 month’s notice.

Termination can occur:

  • At any time;

  • By the same method as used for conclusion;

  • With the same notice the entrepreneur requires.

Renewal

Fixed-term contracts may not be automatically renewed, except:

  • Newspaper/magazine subscriptions may be renewed once for a maximum of 3 months, with 1-month cancellation notice.

Renewal into an indefinite term is only allowed if the consumer can cancel at any time with 1-month notice (3 months for publications delivered less than monthly).

Trial subscriptions end automatically after the trial period.

Duration

Contracts longer than one year can be canceled by the consumer after one year with a maximum notice of one month.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6, or, in the absence of a cooling-off period, within 7 working days after the conclusion of the contract.

In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

Article 14 – Complaint Procedure

The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.

Complaints about the performance of the contract must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur are answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will either replace or repair the delivered products free of charge at their discretion.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by the law of the entrepreneur’s country of establishment.

Even if the consumer lives abroad, the law of the entrepreneur’s place of establishment shall apply.

Our contact information is posted below: 

  • Email: help@mensroomaustralia.com

  • Contact Form: https://mensroomaustralia.com/pages/contact

  • Company Name: Thoskav LTD

  • Tax Registration Number: 15972408

  • Support Hours: Monday to Friday, 9:30 AM – 5:00 PM ( GMT+10 )

  • Customer Service Phone: +86 178 4461 0409

  • Company Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, United Kingdom